Mercari item arrived damaged.

Here is the email the sent me: “ Tiffany G. (Mercari) Jun 21, 2021, 1:49 PM PDT Hi Robert, Thanks for reaching out to Mercari. I am sorry to hear that your item arrived damged to your buyer. I fully understand the frustration that may come with this issue.Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or …Fragile & bulky items. Mercari Local Skip the shipping entirely with Local delivery. You get: Contact-free, same-day pick up and delivery; Recommended for: Fragile and bulky items that require extra care in transit; See details. Recommended. Prepaid label Save up to 39% off retail carrier rates. Straight to your inbox.

Mercari lulls you into a false sense of security with their guarantee. They randomly do not honor it. I received items broken to pieces and they continued to request more pictures when I had sent 17 pictures!!! Yes, not a typo. 17 They continued to request additional pictures of pieces not broken when they were all broken-The.Hey! We ordered an item and it was received damaged. It still works, but has several cracks. We don't mind keeping it, but would not have paid what we did, if we knew about the damage. We know from interaction with the seller prior to buying that they buy items from estate sales and sell. Is there a way to keep the item but ask for a discount?

Sep 13, 2022 · As of February 2022, you can still get an average of 43% off retail for shipping labels for items between 0.25 lb - 150 lbs. Mercari prepaid labels include shipping protection of up to $200 in case your item is lost or damaged in transit by the carrier. If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If …

I bought an item on Mercari. It arrived broken so I contacted them to report that and the fact that I could not access my account. I was told, by the first person in this event, that someone would contact me to request pictures and other info. I waited for an email that never came so I contacted them again.Just had this happen last friday with a 400$ package. Filed a claim with USPS and reported with Mercari. Thankfully Mercari canceled the transaction and I got my money back in full. Package still has not shown up a week later . USPS claims it was delivered via. Gps drop off cordinates that they have never given me.International shipping: My items arrived damaged. Japan Post or the carrier company in your specific country: After decision of the carrier, full or partial refund depending on the shipping method and if damage is also seen on the package itself. The import and customs fees are too high. Recipient of the Neokyo service (you)To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...

Seller has to file any insurance claim with USPS, not you. Not your problem. However, if you want to help the seller out, hold on to the item & packaging in case the USPS wants to inspect it for the claim. I suspect that IF it is inspected, USPS may decide it was inadequately packaged and deny the claim.

The bottom also had a dent in it so that the item does not stand up on its own. I’m pretty sure the seller shipped it that way because the box wasn’t damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item.

More questions about Mercari. I can't figure out how to request a refund for an item that arrived damaged/broken. All I find on the website are FAQs. Very very frustrated and angry; I purchased some Mens Nike jackets for Christmas. The last one sent on 12/20/22 was supposed to be new/like new. It arrived with stains and had been?Business, Economics, and Finance. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. CryptoSince Apple is an electronics retailer, lost or damaged packages can potentially mean big money down the drain. Thankfully, Apple has a policy to protect consumers, allowing any items that arrive ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returning Shipping Damaged Items BUYING I bought a few books in a bundle from a seller, where the books were pictured in excellent condition. I just received the item in an oversized box with no bubble-wrap, newspapers, or any protection of ...Unfortunately, Mercari does not allow for partial returns/refunds. You continue with the return and get a full refund. You keep all the items and rate as you feel appropriate. Yes, you'll end up paying more for each bowl than originally planned, but you'll be three closer! You could discuss your concern with the seller.5. Get Your Money. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Mercari will try to get you to spend your balance on the platform, but resist the temptation and save your money! You can even set up earnings goals right in the app.Item Damaged in Transit - I used UPS Pack and Ship. (Resolved) I recently sold an old HP All-in-One computer for $120 on Mercari. The buyer has requested a return/refund because the computer arrived “smashed up” (I guess the screen was shattered). The thing is, I did not package the item.

When you’re expecting a new baby, picking a name is one of the most important items to check off of the to-do list before your little bundle arrives. If you’re looking for a unique...Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)In “Minecraft,” “Smite” is an enchantment that players apply to weapons at an enchantment table, at an anvil or with the help of a villager. “Smite” is applied to axes or swords, a...I think he damaged it after I told him to contact mercari twice and refused to "compensate him" so he could get his return request accepted. He gets a return request in and mercari is siding with him saying it doesnt match the description of the product when I sold it. Like yeah obviously because HE DAMAGED IT.Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari.If carrier damaged package beyond hope, you will not be held responsible, However, packing is an art. I shipped 6 long-stemmed real crystal (thin!) glasses during Christmas rush and they arrived perfectly to my customer. Airspace, box w/in a box, proper spacing of objects, etc. all come into play. This is basically, just *science*.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Item damaged in transit by USPS, arrived to buyer with a note saying USPS damaged it, Mercari claiming i am at fault due to insufficient packaging SELLING I’m looking to go on Twitter to talk to a real repas suggested by many users here ...

By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.That is just the way Mercari handles their damaged items, the buyer has to submit a Return claim. It should get sorted out, just make sure you stay on top of it, email Mercari Support with any info you have including pictures if you have them. You should both be refunded. They really should have a sep button for this…To answer your question in detail. If the item is under $15, Mercari will refund buyer and pay you so they don’t need to waste money getting label. If you have too many of these issue they’ll eventually close your account since it’s a money risk for them.The price this buyer paid, while 4x the original retail, was still more than fair based on what this item tends to go for among collectors. So, within 5 minutes of FedEx delivering it today, she leaves me my first (out of 100+ seller ratings) poor rating and claims I took forever to ship, that it arrived damaged and broken and poorly packaged.The buyer let us know that your item arrived damaged. We're going to take a look at their inquiry as soon as possible. Because you shipped with a Mercari prepaid label, your eligible orders are covered at up to $200 with Shipping Protection. We'll be in touch shortly! If so, they may reimburse and release the funds from your sale to you. Item arrived, it was packed well, but when I took the candle holder out, the liquid is pouring out of the bottom of the tree. I contacted the seller, she apologized and I initiated the return. While taking pictures of the soaked box (from the liquid leaking out while in transport) and the tree itself, I noticed that the Christmas light where ... I responded to the request asking Mercari to review the comparison between the photos. Hopefully they side with me! I've been selling since July have just over 80 sales. All good reviews so far so this just bums me out If you've had the return denied by mercari in the past do they still allow the buyer to rate you?

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80K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

When the Seller receives an item back from the Buyer, the Seller has 24 hours from delivery to let Mercari know that the item is not in the same condition as initially shipped. Sellers can inform Mercari about the item's altered condition from the Order Status Page or Help Center and must provide all information and photos requested by MercariIt's $3 stickers with $0.60 shipping. 463 upvotes · 156 comments. r/Mercari.Honestly, I've had a few buyers that had issues unrelated to their purchases from me ask me how to get ahold of Mercari, because they can't even find a proper way to get in touch with customer service. Ironically, I can't even send Mercari's own domain email address to them without it getting removed, so I can't really help them, at all.Hi, im in the UK and just bought something of Vinted. It arrived damaged despite being listed as new without tags. So I raised it with the seller and made the 48hr claim to resolve it - I attached photos. The seller has been online but is ignoring my messages. Im a little confused about how the system works and what's going to happen.If you can prove you purchased them with a receipt you should be able to get the warning removed. It may take a few days with it being a holiday weekend. If you do not have a receipt, it may not be removed. For some reason, receipts seem to be proof of an item's authenticity on Mercari. I am not sure what happens to the sale since you already ...3 Answers. Mercari R. [Mercari Rep] on 8/29/17. Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've …I’ve been selling lightweight paper items and sending with regular 1-oz postage. I assume the buyer got the envelope but just cancelled the order and now I’m out the money. Since stamps don’t have tracking there’s no way to prove this and Mercari won’t do anything about it because it’s not tracked. Luckily the items are quite cheap.Mercari Tracking Says Delivered But Buyer Didn't Receive It. Poshmark vs. Mercari For Buyers. 3. Don't ask for personal information like address, email, etc. Well, their address is already on the package. Also, Mercari won't allow the message to be delivered. And Mercari might imply you're trying to get personal information.Mercari is Japan's largest marketplace, where anyone can buy and sell items safely and easily. Mercari carries plenty of new and unused items. Pay by credit card, by carrier billing, at a convenience store, or through a bank ATM. Mercari's system ensures safe transactions by holding the payment until after the item safely reaches the buyer.Here’s how you can do it: Log in to your eBay account and find the purchase history section. Click on Return this item. Select the reason for returning the item. Attach the photos showing the damage. Click on Send. Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.80K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

Here is the email the sent me: " Tiffany G. (Mercari) Jun 21, 2021, 1:49 PM PDT Hi Robert, Thanks for reaching out to Mercari. I am sorry to hear that your item arrived damged to your buyer. I fully understand the frustration that may come with this issue.Shipping says arrived but I don't have any package. I am both a buyer and seller on Mercari and I've rarely had issues. I bought an item from someone for about $30. It says it arrived yesterday via tracking, but I don't have anything. I checked my mailbox as well as with my neighbors, and nothing. I contacted customer service and they ...5 Common Mercari Scams & How To Avoid Them. Michelle Wilson - November 8, 2021. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Payments are processed on the site, preventing fraud or scamming ...Instagram:https://instagram. limit circuit faultmichael benz designer instagrambest batting stance the show 232023 entegra accolade 37k "Seller IS required to get item to buyer in good condition. The item you purchased had no warranty so buyer is not obligated to repair. Since seller is not obligated to repair and neither is the seller obligated to replace, you need to plan your dispute carefully with the seller.May 19, 2017"Skip to main content. Open menu Open navigation Go to Reddit Home. r/Mercari A chip A chip where is rusty mccranie wftvcar show redmond oregon Change Announcement 12/18/2023 Each year, shipping and delivery carriers review their pricing and make rate adjustments to account for cost fluctuations, inflation, and increased demand. Since carrier rates are changing, shipping fees for Mercari prepaid labels are also changing for certain weights starting January 18, 2024. This year, Mercari rate changes include some price decreases for ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Seller question: customer has a problem with the order (a small part arrived damaged). She rated me already. Do I rate the buyer now or do I need to wait until something else happens? Waiting to hear a response from her with pictures. SELLING ... empire vision queensbury ny Just help them out with the steps. Most people don't read the TOS. If it shows delivered, you are covered. Tell them they can check with the people they live with or by, and they can ask the shipper to check the GPS for the delivery scan. They can also contact Mercari as they are covered under the buyer protection and Mercari will handle it.5,107 total complaints in the last 3 years. 1,711 complaints closed in the last 12 months. View customer complaints of Mercari, Inc, BBB helps resolve disputes with the services or products a ...