Mercari item arrived damaged.

This is my first time as a seller that an item arrived damaged-I sold the buyer a mermaid doll and though I wrapped it in plenty of bubble wrap it arrived with the tail broken. They're being really understanding about this and I've just contacted Mercari regarding damage during transit as have they-will they be able to get refunded that way?Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. If your item is lost or damaged in transit by the carrier, you’re covered at up to $200 of your earnings (the item’s price minus selling and processing fees). As long as you follow this:Requests for feedback on your shop, requests for item authentication, ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' Members Online. Package Arrived Damaged upvotes ...Man that really sucks but the other two items were brand new and undamaged. The buyer reported that it arrived damaged and almost immediately Mercari refunded all their money and aren't requiring them to return the 2 undamaged items. I messaged them and they just keep saying that since the one item was too damaged to return that they're ...

If this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them.The day after I shipped it out (2 days after the approved return request) the sale was closed so the seller got the money after the item was already sent back. UPS said I have to contact mercari to get the item stopped and shipped back. Mercari has sent me the same response 3 times and closed my support ticket.Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.)

Is damaged during shipping. Then there are the types of returns that a seller may accept or deny a return: The item doesn't fit. The buyer changed their mind. For other reasons not listed in the eligibility criteria. Often photos are required for proof of complaint: Provide photos to show the entire item (s) received.Posted by u/Alchemical_Fae - 10 votes and 7 comments

Posted by u/GamerOfZero - 2 votes and 1 commentIn one case the item did not work as described (Xbox controller with severe stick drift) in another case the seller shipped me a star projector in a plastic envelope with 0 padding. It was completely shattered in arrival. And the third case they sent the item FedEx smart post and it arrived literal months after I filed for a return.If the buyer can see the tracking activity - they can click that to take them to the USPS site and it should be updated when returning to Mercari site. Otherwise as another response said, they can click the box that says item received. And it should allow them to mark as received and rate. On your end, click on the view tracking button. 99% of ...Alot of time seller will have to take the loss. Dont reply to them. Let mercari handle it. If they open a ticket. Check out the pictures they provided if u can. If u see anything suspicious with the return ticket pics they provided. Let mercari know but u will more likely take the loss unfortunately. 4. true.

The buyer can claim a refund from you, and you can try to get a refund from Mercari/UPS if it was insured. If the shipping label was through Mercari, the buyer will be asked to submit photos that show the damage as well as how it was packaged, and Mercari will determine whether the packaging was sufficient.

Less than 24 hours they request a cancellation. This happened to me before and after I cancelled the item, Mercari said something about sellers who cancel too much can get flagged (something of that nature). ... don't discount the ability for the buyer to damage the product in some way and request a return. Just not worth it in the end just ...

No the seller wouldn't be paid and you would have to return the item in order to get a refund. Some times if the item is under a certain amount ~$15 they'll refund both buyer and seller. I ordered a sweater once and when it arrived it had makeup stains and holes in it that were not disclosed in the description.PrettyFlyWhiteGuy22. • 2 mo. ago. In order to ship the missing figures, you will have to trust the seller to pay their own money to do so. And the item will auto rate after 3 days. The "right" way would be to send the shipment back, and then buy it again, only this time the buyer ships correctly. 3. Reply. Whateverwilldo.Congratulations on your upcoming bundle of joy. As you prepare for the arrival of your little one, creating a baby registry is an essential step. A baby registry allows your friend...For damaged items, please include photos of the box, packaging materials and the damaged item. You have three (3) calendar days to drop off the return item with the …The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. As per the usual transaction, sellers are informed once a buyer reports a problem with an item they have received. The Mercari system then determines whether the item is eligible for a return or refund. The decision depends on the item's eligibility ...I'm slowly deleting most of my stuff on mercari while selling things that doesn't sell on my live auction. Mercari is getting worst by the day and old seller tend to find new platform to sell. There's a few seller from Mercari switch to whatnot and they made 10x-100x more sales weekly compare to Mercari.Item arrived broken . BUYING I bought an anime figure from Mercari and it arrived broken. The seller packed it really well, so I assume it was just a shipping issue. I'm gonna try and fix it, but my question is about returns. Is there any way to be compensated for receiving a broken item? I'd like to just fix it but I paid $40 for it.

Stuck with a broken item. Experience. We all seem pretty aware of the point that Mercari has a habit of automatically refunding the buyer and not asking for a return of the item. I'm on the other end of that now. I recently purchased a game that was described in good condition and seller states they have no issues with it.Business, Economics, and Finance. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Crypto62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Feb 8, 2022 ... themediamatters Thanks for your feedback regarding our Return Policy. Please note that Mercari does not offer partial refunds at this time.If this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them.Damaged items deemed hazardous by Mercari may not be returned. If a package was damaged and then rerouted back to the sender, the seller must provide photos of the damage within 24 hours of delivery. Mercari may change Shipping Protection criteria …Anyway I am curious to what happens next with mercari, I contacted both the seller and UPS but I fear both Mercari and UPS will just say well it was delivered, sorry you can't get your money back and no I'm not in a position where I could accept a 100 dollar credit. ... r/Mercari • Item arrived broken and this is the response from seller ...

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Members Online • Shermeezy . Item never arrived and auto rating went through EXPERIENCE Edit: I contacted Mercari again since my transaction has been auto rated and my package has still not arrived. They were the ones that told me to ...

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Sold ceramics, one item of four arrived damaged to the buyer. How would an insurance claim work? SELLING Buyer informed me today that although she thought the teacup was packaged well, it came broken in half. This was one item of four, a ...I WILL contact her if the item comes broken, but I feel like I will ALSO contact Mercari. I feel like the item may have been broken before she shipped and may be using shipping as an excuse for the item being messed up. I will see when item gets here if she even bubble wrapped the item or just threw it in a jiffy bubble mailer.7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. In that case, Mercari should refund you and suspend the buyer. 8/ If the PS4 is really not damaged and is working correctly, then you should ...65K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…I go to the options on mercari for issues with my order, None of the options have a damaged option. They all are about postage overdue or I didnt receive it. I did the contact us thing, made a message and sent images and I got a auto email saying my ticket is open and they will answer when they can. The problem is that I have 24 hours before it ...mercari return damaged SELLING Sold a hoodie , listed in used as i had thrown it in the washer when I bought, tried on and decided it wasnt for me. buyer buys, received and claimed it wasn't new which i reminded them it wasn't listed as new and description clearly stated i washed and tried on. mercari accepted their return request. whatever ...Damaged shipment. Purchased a very good deal of 8 sprays, 4 body washes and 5 candles for around $80ish shipped. Received the package and their was only used two pieces of bubble wrap for the whole thing. I took this photo immediately as I had seen the broken glass. ... r/Mercari • Item arrived broken and this is the response from seller ...Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

I am just wondering what I should do. I am the seller, the item arrived to the buyer damaged and I am fine with accepting the return on it. Based in what I have read about the Shipment Protection policy I feel like Mercari will be of no help with any reimbursement for the damage in transit, however...it will also be nearly impossible for the buyer to return it item without it getting even MORE ...

Damaged in transit? SELLING. I received a return for item not as described and was confused (mercari wouldn't give me any details, no surprise there). When I got the Return back today (earrings), one post was COMPLETELY bent. My first instinct was to go on the app as report an issue but then I realized it could have been damaged in transit on ...

I contacted Mercari about an item that was advertised as like new but did not state the damage on the funko pop like a month later. I wasn’t able to inspect the item due to being on vacation so it was my fault for 1. Not carefully looking at pictures and 2. Buying something while I’m away. Seller Protections: Sellers have 24 hours upon receiving a returned item to report any inconsistencies or damage to Mercari, strengthening safeguards against ...Hang onto any enclosed packing slips and return labels. If the item is brought into your home as opposed to being left on your porch, inspect it for damage before you’re asked to sign off on the ...Policy. Mercari's Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ...In order for the seller to be paid in your scenario, you would have to cancel the return and accept the order as is. When a buyer has their return granted by Mercari, they provide the buyer with a return label to return the items, if the seller lets Mercari know that they want their items back. Once the items are returned, Mercari refunds the ...Apr 25, 2024 · Mercari reviews first appeared on Complaints Board on May 14, 2015. The latest review Horrible experience / poor customer service and problem solving was posted on Mar 18, 2024. Mercari has an average consumer rating of 1 stars from 152 reviews. Mercari has resolved 0 complaints. 63K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Item Damaged in Transit - I used UPS Pack and Ship. (Resolved) I recently sold an old HP All-in-One computer for $120 on Mercari. The buyer has requested a return/refund because the computer arrived "smashed up" (I guess the screen was shattered). The thing is, I did not package the item.In return for paying fees, buyers can now return items within 72 hours of receiving the item - even if it's simply because they changed their minds (known as buyers remorse). Mercari published its new refund and returns policy on its website, where it states that the return policy "reflects a balance between the needs of both parties to ...Can coloring my hair damage my scalp? Visit HowStuffWorks to learn if coloring your hair can damage your scalp. Advertisement For some people, changing hair color is like changing ...A couple hours later, it updated in Mercari and looked like I received it then, but it was actually hours earlier. If the buyer requested a return, they would've had to provide pictures in the return request right away. If they didn't, then the request wouldn't have started. Mercari will be able to see whether or not there were pictures at the ...

The photo of the item shows that there was a mark on the box i assumed was part of the design. The buyer is saying its a water mark. It was clearly… The buyer can claim a refund from you, and you can try to get a refund from Mercari/UPS if it was insured. If the shipping label was through Mercari, the buyer will be asked to submit photos that show the damage as well as how it was packaged, and Mercari will determine whether the packaging was sufficient. To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelope rates. The seller cannot make attempts to redirect the ...Find the item in your Purchases - opens in new window or tab.; Select Return this item from the menu on the right.; Select your reason for the return and enter a comment about why you're returning it. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and …Instagram:https://instagram. mall frisco stonebriar mall maprage room medinaroses discount store elizabethtownculver's concrete mixers ideas Another common fraud that sellers really need to be cautious of is return fraud. Dishonest buyers purchase an item on Mercari, use it for a period, and then falsely claim that the item arrived damaged or not as described to initiate a return. They may send back a different or damaged item, leaving the seller with a loss. 4- Phishing Scams:The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD Broken item . BUYING An item I bought arrived broken, how do I handle this? I went to I have an issue but didn't see anything for damaged/broken items. Am I SOL? Share Add a Comment. Be the first to comment Nobody's responded to ... wilkes barre citizens voicecarbon compound crossword If your item is damaged or lost in transit to the buyer, you’re covered with up to $200 Shipping Protection for Mercari prepaid labels for standard, Media Mail and economy packages and up to $20 for First-Class Envelope rates. earth science regents 2019 Otherwise no matter how many layers of bubble wrap, padding or popcorn peanuts you used Mercari will give you a speech that you need to wrap it better and refund the customer. I disputed it when it happened to me out if principle and they paid me my money with a warning.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returned an damaged item after seller not aware of the condition of the item, and this happened… I did noticed that the tracking is still for the shipment to get to me? What can I do now…